SMS & Text Messaging Privacy Policy

Effective Date: 12-23-2025
Company: UltraCare Services

UltraCare Services respects your privacy and is committed to protecting your personal information. This SMS & Text Messaging Privacy Policy explains how we collect, use, and protect information when you opt in to receive text messages from us.

Opt-In Consent

By providing your mobile phone number and opting in, you consent to receive text messages from UltraCare Services related to:

• Care services and scheduling
• Client or family communication
• Employment, onboarding, or caregiver coordination
• Service updates and operational notices

Message frequency may vary. Standard message and data rates may apply.

Information We Collect

When you opt in to receive SMS messages, we may collect:

• Your mobile phone number
• Your name and basic contact information
• SMS consent and opt-in records
• Message content and communication history

How We Use Your Information

We use SMS information to:

• Communicate regarding home care services
• Coordinate care, scheduling, and updates
• Respond to inquiries and support requests
• Conduct business operations related to services or employment

We do not use SMS for unsolicited marketing.

Information Sharing

UltraCare Services does not sell, rent, or share your phone number, SMS consent, or messaging data with third parties or affiliates for marketing or promotional purposes.

Information may only be shared:

• With authorized staff for service coordination
• With service providers who support our operations
• When required by law or regulatory authorities

All parties are required to maintain confidentiality.

Confidentiality & HIPAA

When applicable, SMS communications are handled in compliance with HIPAA and applicable privacy laws. Sensitive medical or personal information is minimized in text messaging and shared only when necessary for care coordination.

Opt-Out & Help

You may opt out of receiving text messages at any time by replying STOP to any message.

For help, reply HELP or contact us directly:

📞 (310) 691-8161
📧 [email protected]

Data Security

We take reasonable administrative and technical steps to protect SMS-related information from unauthorized access, use, or disclosure.

Policy Updates

We may update this policy periodically. Any material changes will be posted on our website with an updated effective date.

Contact Information

UltraCare Services
Los Angeles, California
📞 (310) 691-8161
📧 [email protected]
🌐 www.UltraCareServices.net